Returns & Warranty

Got a gaiter problem that is leaving miserable?  We want you to love your Gaiter Pods.

Our gaiters are uniquely handmade by human hands in a studio and not by machines at a big factory.  Minor variations or imperfections lend character and personality to each pair of Gaiter Pods.  However, should you discover an issue that seriously interferes with your use or happiness, reach out to us and let’s see what we can do to get them to work for you.

Gaiter Pods are warranted to be free from manufacturing defects for three months from the time of purchase. The warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. The warranty does not cover rips, tears, snags, or punctures, including those caused by friction, rubbing, sharp rocks, prickly bushes, sticks, bushwhacking, dogs or animals, curious or grumpy children/grownups, crampons, bicycle components, repeated use, or rough handling. Only original, unaltered, and unmodified gaiters are covered by this warranty policy.

Gaiter Pods are made from lightweight, though strong, stretchy lyrca/spandex fabric, which makes the gaiters ideal for outdoor adventures, however, this fabric is not impenetrable, indestructible, or tear proof, and requires thoughtful care.

If you require a return, please email us a description of the issue, photos, and proof of purchase to obtain a prior return authorization. The customer is responsible for return shipping costs. Returned products will be evaluated. Items with manufacturing defects will be repaired or a store credit will be issued. Damages due to use, improper care, or unrelated to the manufacturing process may be repaired at a reasonable rate.  This warranty applies to USA customers only.

Gaiter Pods are not guaranteed to make you run faster, farther, or longer, but we hope you’ll discover that they make you feel good on and off the trail–and make you look good. Really good.

 

All Other Returns and Exchanges

Returns and exchanges must be made within thirty (30) days of purchase.  Returns or exchanges are accepted for new, clean, unused, unworn, unwashed Gaiter Pods in saleable condition. If you’ve worn them on a training run or workout, during a race, to the gym, to a costume party, on a hike, bike ride or other adventure, or on an Instagram photo shoot, they are worn, whether or not you’ve washed them.

Please contact us prior to any return. Your return must include the item in its original and unused condition, proof of purchase, original packaging, including unused sticky Velcro shoe attachment tape and instructions. The customer is responsible for return shipping costs. We are not responsible for loss or damage during shipping, so please insure or track your package for peace of mind.

Returns are subject to a 10% restocking fee.  Shipping costs will not be refunded.